Question 1

Returns and Exchanges

Accepted Answer

​1. Do you accept returns and exchanges?
We accept returns and exchanges but only if the item you received is incorrect or damaged. We provide a full refund including the cost of shipping the product back to us. Although, you will initially have to pay for the shipping cost. Items must be returned in their original condition. It should also be in its original packaging. The buyer is responsible for any loss in value. For exchanges, the item you would like in exchange should be of the same value. If the alternative item you want is more expensive, you will have to pay the balance and if the item is cheaper we will refund the balance.

2. When do I have to return the item?
Contact us within 5 days of delivery and dispatch items back within 10 days of delivery.

3. When do I get my money back?
We will notify you once we have received the returned item. We will inspect the item to double check its condition. Once this is complete we will deposit or credit the amount you paid to your bank/Paypal account. Please note that we are reliant on your card provider to complete the transaction but we will do our best to refund you within 14 days of receiving the returned item.

4. What do I do to process a return or exchange?
Send us an email at shopkinabuhi@gmail.com and we will be happy to help and walk you through the process.

Question 2

Shipping and Delivery

Accepted Answer

1. Processing time
Products are shipped from Cebu. Because we are a team of 2, all orders (domestic and international) will be shipped on Saturday.

2. Shipping within the Philippines
Domestic shipping is done via JRS or LBC. Local standard shipping is 4-5 working days.

3. International shipping
International shipping is done via FedEx. International standard shipping is 2-3 weeks. We are not responsible for any customs and import duty charges. Customer will have to shoulder the custom fee once the package arrives. We are unable to determine what the costs would be as custom policies and import duties vary from country to country.

4. Delays or lost items
We will do our best to meet these dispatch estimates, but can't guarantee them. Please note, we cannot take responsibility for the postal service. Items are not considered lost in the mail until 30 working days have passed.

POLICIES & FAQS

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